Billy Bonzai Essays

Billy Bonzai Essays Billy Bonzai Essay Billy Bonzai Essay Billy Bonzai I. Point of View The case was analyzed from the point of view of Mr. Hidayat. II. Objectives To provide the clients with excellent services. To allow the employees to work systematically and consistently. To establish a win – win proposition for both the company and its clients. III. The Problem What should the management do in order to lessen the unproductiveness of its employees and provide excellent services to its clients? IV. Facts of the Case Billy joined Kandapon in 1980 as a twenty-two year old casual hire. He was bright and personable as a working student and eventually completing a law degree. The occasional sale of a bekisar, as a side-line, could turn in a tidy profit. In 1980, Billy also began to pursue the growing of bonsai trees in earnest. Billy took advantage of any lull in the work to leave the office to attend to his hobbies. Mistakes in disconnecting lines which were up to date on their payments or delays in the reconnection of lines after payments had been made provoked noisy complaints. V. Alternative Courses of Actions . The management must conduct an employees’ performance evaluation regularly in order to measure the individuality’s effectiveness and efficiency to its tasks. Advantages: o Employees who are performing their respective tasks will earn merits. o Customers’ complaints will be lessen. o There is a sense of satisfaction. Disadvantages: o It is a long way and complicated process. o Some employees might find it bias. o Additional costs will be incurred. 2. Review the company’s policy in terms of employees’ code of ethics and customers’ relations. Advantages: o Employees will know its limitations. Thereby, unnecessary hobbies unrelated to the job description specified will be minimized. o Proper systems of work will be realized. o There is a room for improvement. Disadvantages: o Some employees will find it hard to implement the things listed on the company policy. o Resistance to change. 3. Take corrective actions on the unproductiveness of the employees. Advantages: o Employees will learn its lessons and eventually prevent themselves from committing the same mistakes again. Clients’ complaints will be minimized since corrective measures have been taken already. o There is an act of professionalism. Disadvantage: o Some employees might take it against the management. Thus, turnover rate might increase. VI. Recommendation Alternative number three will be chosen in addressing the case since it allows every individual to learn from the mistakes they have committed. Thus, professionalism, discipline and good customer relat ions will be established.